Tutu.Com: How to Order From Us

Ordering telephone numbers


Tutu.Com Home - Specializing in All Things Ballet!


How to Order From Tutu.Com


How to Contact Tutu.Com


Customer Service - Contact info, ordering info, privacy, legal, etc.



Tutu.Com - Ordering Information

We are in the process of making changes to our website to better serve you.  For the most up to date prices please call us.

This page explains How to Order From Us, Payment Methods and Options, our Shipping Rates and Policies, our Hours of Operation, Pricing Details, and information on Special-Orders, BackOrders, Exchanges and Returns, and Your Privacy.

Use your Browser's BACK BUTTON to return to the last page you were viewing,
  or use the Text Links Below to visit elsewhere on our website.

We are located in Charlotte, North Carolina, USA - USA Eastern Time Zone
Toll-Free (USA/Canada): 1.877.888.8266 (1.877.TUTUCOM)   -   International: +1.704.519.4771
Fax Number: (+)1.704.519.4773   -   Direct and 'Local' Telephone: (+)1.704.519.4771
Normal Hours: 10:00am to 5:00pm Monday through Friday (U.S. Eastern Time)

Questions? See the How to Contact Us page for all the different ways to get in touch with us -
our mailing address, email addresses, phones, FAX, etc.



Use Printable Order Form - to place your order by FAX or MAIL
Exchanges and Returns Policy - please read before placing an order - terms, conditions, etc.

Our Printable Order Form (to FAX or MAIL) is also available for download as a PDF Document. You MUST have (the free) Adobe Acrobat Reader installed to view or print this file. If you don't have the Acrobat Reader, you can download and install it directly from the Adobe website at www.adobe.com.
Click Here to Download the PDF version of the Printable Order Form
Last Updated: September 1 2009

Shipping Rates:
USA PRIORITY Mail (2-4 day) Shipping Rates
    shipping methods and rates within the USA and Territories for USPS PRIORITY Mail
USA EXPRESS Mail (1-2 day) Shipping Rates
    shipping methods and rates within the USA and Territories for USPS EXPRESS Mail
International Shipping Rates
    shipping methods and rates for shipments outside the USA

Contact us by phone, email, postal mail, etc - see the How to Contact Us page for details.

Below on This Page:

Merchandise Orders

Custom Orders

Payment Methods

Shipping Info

Exchanges and Returns

Hours

Pricing Details

Special Orders

Backorders

Your Privacy

Use the text links at the bottom of the page to visit elsewhere on the site


Merchandise Orders
To place an order for general merchandise, including books, patterns, fabric, notions, rhinestones, costume materials, and dancewear (etc)

Our phone lines tend to stay pretty busy, and we can't stay awake 24-hours a day, so we offer several different methods for placing an order.

You can order on-line, by phone, by fax, by mail, or by email - see the links above for all the various methods.

If you call outside our normal hours of operation, or we are otherwise unable to answer the phone when you call, please leave a brief message with your name, phone number(s), location, the best time to reach you, and what you're looking for - we'll call you back as soon as possible.

See Payment Methods below for your various payment options (and requirements).

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Custom Orders
To order Tutus and other custom work

For all custom items, including tutus, practice tutus, plates, overlays, dresses, tunics, or any other custom piece, we need to talk with you. These items require specific information that will be unique to your one-of-a-kind costume. See the How to Contact Us page for all the ways to get in touch with us.

For most custom garments, we use USPS Express Mail shipping. Shipping rates for custom items will vary, depending on the piece and your delivery requirements. Tutus in particular may require special handling, packaging, insurance, etc. You will be given our 'best estimate' shipping rate when you place your custom order.

See Payment Methods below for your various payment options (and requirements).

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Payment Methods

We accept VISA, MasterCard, Discover Card, American Express, Money-Order, Certified-Check, or personal or company check, in US dollars only. Please do NOT send cash. And please DO NOT email your credit card number! Email is never secure!

Submit Your Credit-Card Info On-Line
You can submit your credit-card info On-Line to our Secure Server. Your information is completely encrypted and double-password-protected. We retrieve the information several times each day, then delete all information immediately after retrieval.

Submit a Payment On-Line via PayPal
You may make a Secure Payment using PayPal - we are PayPal Verified! You do NOT need to register with PayPal to use this service. (BUT, in the event we need to issue a refund or partial-refund, an un-registered user may never receive it).

Use the PayPal 'Request for Funds' Feature
Provide us with your registered PayPal-ID or an email address, and after we review your order, we will send you a 'Request for Funds' invoice. You do NOT need to register with PayPal to use this service. BUT, you should be aware that certain 'spam filters' may automatically block or delete our 'Request'.

Special PayPal Notes:
ALL PayPal Users should review our policies regarding Payments Made via PayPal.
All orders paid using a PayPal E-Check will be held until the payment clears from your checking account (this typically takes 4 to 10 days).

Submit Your Credit-Card Info 'Off-Line'
If you placed your order OnLine, you can call or FAX us with your credit-card information. We will need ALL of the following information:

  • Date of Order

  • Ship-To Name on the order

  • the Name on the Credit-Card

  • the Credit-Card Number

  • the Credit-Card Expiration Date

  • the Card Identification Number - (What is This?) (new window)

  • unless you submit the Billing-Information Form available from the Submit Payment page, we will also need your COMPLETE and EXACT Statement-Billing information
    (the name and address to which the credit-card company sends your statement).
    NOTE: Incomplete or incorrect billing-info will delay processing of your order.

See the How to Contact Us page for all our US, Canada, and International telephone and fax numbers. Our voice-mail and fax machine are in secure locations and password protected.

Send a Check/Money-Order
We HIGHLY SUGGEST you contact us prior to sending your order to confirm that the items are available, to get an accurate shipping amount, and to verify the order total. This will help prevent additional delays in processing and sending your order.

USA customers may send a Money-Order, a Certified/Cashiers Check, or a personal or company bank-check. USA customers paying by personal or company bank-check MUST include the signer's Name, Drivers License Number and State, and day and night telephone-contact numbers, or your payment will be returned to you. Allow an additional 10 business-days from the time we receive your check before we ship your order.
NOTE: All Returned Checks are subject to a MINIMUM $35.00 Service Charge BEFORE your order will be shipped.

International customers must send an International Money-Order or a Certified/Cashiers Check, in US funds only.

All checks and money-orders should be made payable to Tutu.Com, Inc..

Mail your payment to:
  Tutu.Com, Inc.
  PO Box 472287
  Charlotte, NC 28247-2287
  USA

Custom Orders
Because every custom order is exactly that - Custom - our On-Line Order Form is not really suitable for these orders. You may still make a deposit, partial-payment, or full payment using any of the above options.

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Shipping Information
Links to our Current Shipping Rates are provided at the Top of This Page

We strive to ship within 2 Business Days after we receive your order. This does not include custom items, of course, which require a lead time and are shipped when completed. Also, orders which include fabric-cuts or custom-dying may require an additional 1 to 2 days. If you need a Rush Order, we HIGHLY SUGGEST you choose Express Mail shipping.

Please note: during our busiest costume/sewing seasons and while we are teaching costuming seminars, all orders will be slightly delayed.

All orders are shipped FOB Charlotte, NC USA.

Our shipping rates are Close Estimates only, based on the Total Amount of your order. These rates are the Minimum Amount charged for shipping your order. The actual shipping cost for your order may be more, depending on the package weight and/or size, the number of packages, and other factors. For some orders, we may re-bill additional shipping charges after your order has shipped.

Unless otherwise requested, orders shipped within the US, including Alaska, Hawaii, Puerto Rico, and most US Territories and Military addresses, are sent via USPS Domestic Priority Mail (2-4 day) with Delivery Confirmation. This has proven to be one of the quickest, safest, and cheapest methods we've found. Your order is typically delivered to you within 2 to 4 Business Days after we ship it.

Unless otherwise requested, 'Overnight' orders shipped within the U.S. are sent via USPS Express Mail (1-2 day). Your order is typically delivered to you within 1 to 2 Business Days after we ship it.

Unless otherwise requested, orders shipped to most destinations outside the United States are sent via USPS Express Mail International. Again, this has proven to be one of the quickest and safest methods we've found. Express Mail International is faster than Priority Mail International, provides much better tracking information, and may pass through your country's Customs quicker. Delivery times are dependent on your destination country and on your local postal and customs services.

UPS and Federal Express are available at an additional charge - call for rates and details.

Please note, if paying by check you should allow an additional 10 to 14 days for delivery.

Customs Information for International Customers:
Our shipping rates do NOT include any Customs Charges that may be imposed by your country's Customs regulations.
Delivery may be delayed by your country's Customs regulations.
The Customs Form we provide WILL indicate the nature of the merchandise in your package.
We WILL NOT provide a fraudulent Customs Form ('gift', 'sample', etc).

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Hours of Operation

We are normally available 10:00am to 5:00pm Monday through Friday, U.S. Eastern Time Depending on staff schedules, we may be available an hour earlier, an hour later, and/or on Saturdays. We are occasionally closed to observe certain US holidays, and we are closed during the US Thanksgiving and Christmas holidays.

If you call outside these times, or we otherwise aren't available to answer the phone when you call, please leave a brief message with your name, phone number(s), location, the best time to reach you, and what you're looking for - we'll call you back as soon as possible.

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Pricing Details

All prices shown on these pages are in US Dollars (USD).

All prices are subject to change without notice. Price changes from our suppliers may occur before we are able to change our published prices.

There is no minimum order amount.

Customs Information for International Customers:
Our prices do NOT include any Customs Charges that may be imposed by your country's Customs regulations.
The Customs Form we provide for your shipment will indicate the nature of the merchandise in your package.
We WILL NOT provide a fraudulent Customs Form ('gift', 'sample', etc).

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Special Orders

We have ordering relationships with nearly every major shoe, dancewear, accessory, and costume materials manufacturer and supplier, and many small ones you may never have encountered. If there is an item, size, color, style, or brand you need or want, but don't see on these pages, please call, email, fax, or write us! We will make every effort to track it down and get you price and availability.

SPECIAL ORDERED ITEMS ARE NOT RETURNABLE!

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Backorders

From time to time, we may be out of stock on an item, or manufacturers may not be able to keep up with demand. If you order by phone, we can tell you our in-stock status at that time. If you order by fax or mail, please specify on the order form how you want us to handle any out-of-stock items.

We can ship in-stock items only, we can immediately ship in-stock items and ship out-of-stock items when they arrive, we can hold the entire order until all items are in-stock. Please note if we send your order in pieces, shipping fees will be charged on each shipment.

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Your Privacy

Tutu.Com does not share your name, address, email address, purchasing history, credit card information, or any other personal information with any business or person outside our company.

Our email forms (Orders, Measuring Chart, etc) collect only the information you provide, and do NOT retrieve or store any other information about you, your email address, your computer, or your connection.

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www.tutu.com   -   Tutu.Com Inc.   PO Box 472287, Charlotte NC 28247, USA
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Tutu.Com, Get the Pointe Dancewear, Developpé Publishing, & Developpé Designs,
are registered trademarks of Tutu.Com, Inc.
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