MOST ORDERS $149 AND UP SHIP FREE | DETAILS
+1-704-519-4771 • Orders@Tutu.com
PROFESSIONAL TUTU & COSTUME SHOP • SEMINARS & SUPPLIES
In order to start the process of renting costumes, we need you to do the following:
$150 Minimum Rental Fee.
Please use the forms below to send us accurate measurements.
Dancers should never measure themselves. Do not add “growing room” to measurements OR subtract from actual measurements for anticipated weight loss. We make each costume with as much “wiggle room” for change as is possible considering the complexity of the design.
To process a rental, we need a signed contract and credit card payment. Contract must be returned to us signed at least seven days before the commencement of the rental, not to be considered a rush order. Any last minute rentals not set up and paid for at least seven days in advance will incur a rush fee on top of the normal rental fee. We need time to inspect, clean and refurbish costumes between rentals and shorter turn-around times necessitates we go into over-time to administer them properly. We have two levels of Rush fees: Rentals done within six days of shipment will incur a last-minute rental fee of $50. Rentals done within 24 hours of when the costume must leave here, will incur a last-minute rental fee of $100. Download Tutu.com's Rental Contract. Once Tutu.com emails a contract, customers have 48 hours to sign and return it. If not returned in 48 hours, the hold on the costume is released.
A cleaning fee of $25 is due with contract.
At the time of rental, we authorize a returnable deposit of $300 to $500 on a credit card of your choice. Your deposit is returned once the rental arrives back at the costume shop, less any late fees or damage fees. Normal wear and tear is expected, especially with pas de deux work (Tutus are high maintenance!).
Shipping fees both ways are paid by client, in advance, once the costume has been packed and weighed. We will send a return label in the box. A reduced rental rate of $12.50 is charged on shipping days.
Tutu.com Rentals are shipped USPS Express both ways, (1-2 days). Express Shipping averages between $40 and $50, but can be more or less. It depends on where the rental is going and what you rent. In our many years of experience shipping rentals, we've found USPS Express with one to two-day delivery to be the most cost-effective and efficient method for both the renter and Tutu.com.
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By placing my order, I understand:
That if my shipping amount exceeds the Shipping Base Rate, I may be invoiced for the difference once my order is cut, boxed and weighed. My order will ship once I've paid for the extra shipping.
I agree to Tutu.Com’s Terms of Service detailed on the ORDERS & RETURNS page.