Customer service is our highest priority.  If you are not able to find a specific item we are happy to help! 


Contact Information

PHONE:  US & Canada 1-877-888-8266 | International +1-704-519-4771

TEXT: 1-980-280-7126

FAX:  1-704-519-4773

EMAIL:  Orders@Tutu.Com


801 Pressley Rd.
Suite 100A
Charlotte, NC 28217


Hours of Operation

Warehouse / Office - 10:00 am to 5:00 pm Monday Through Friday, U.S. Eastern Time. 

Local Pickups - If you are a local NC shopper and would like to pickup your order rather than have it shipped, please email your request to A team member will email you when your order is ready and schedule a pick-up time. We offer online shopping only. Our Ballet Costume Shop is open for scheduled fitting appointments.

Holiday closures: US Labor Day, Thanksgiving, Christmas, New Year's Day, Easter, Memorial Day, and July 4th holidays.

Note: We are a working costume shop and are on deadlines, we may be available earlier, later, and/or on Saturdays by appointment. If you call outside our normal hours of operation, or we are otherwise unable to answer the phone when you call, please leave a brief message with your name, phone number(s), location/time-zone, the best time to reach you, and what you're looking for. Alternatively, you can send a text to our TEXT-ONLY number 1-980-280-7126. We'll call, email or text you back as soon as possible.


Size Charts

Our Size Chart Page has all the sizes you need for our products!

We want our site to offer the very best in online shopping and convenience for professional tutus and tutu making supplies, so we are asking YOU to help US! Please let us know if you have any problems using the site, catch any misspellings, or have any suggestions to improve your shopping experience with us.