Customer service is our highest priority. If you are not able to find a specific item we are happy to help!
PHONE: US & Canada 1-877-888-8266 | International +1-704-519-4771
801 Pressley Rd.
Charlotte, NC 28217
Hours of Operation
Warehouse / Office - 10:00 am to 5:00 pm Monday Through Friday, U.S. Eastern Time.
Local Pickups - If you are a local NC shopper and would like to pickup your order rather than have it shipped, please await an email notification from our team that your order is ready to pickup. Pickup times generally M-F 10 to 4PM. We offer online shopping only. Our Ballet Costume Shop is open for scheduled fitting appointments.
Holiday closures: US Labor Day, Thanksgiving, Christmas, New Year's Day, Easter, Memorial Day, and July 4th holidays.
Note: We are a working costume shop and are on deadlines, we may be available earlier, later, and/or on Saturdays by appointment. If you call outside our normal hours of operation, or we are otherwise unable to answer the phone when you call, please leave a brief message with your name, phone number(s), location/time-zone, the best time to reach you, and what you're looking for. Alternatively, you can send a text to our TEXT-ONLY number 1-980-280-7126. We'll call, email or text you back as soon as possible.
Our Tutu.com Size Chart Page has all the sizes you need for our products!
We want our site to offer the very best in online shopping and convenience for professional tutus and tutu making supplies, so we are asking YOU to help US! Please let us know if you have any problems using the site, catch any misspellings, or have any suggestions to improve your shopping experience with us.